UNB/ CS/ David Bremner/ blog/ posts/ Dear Lenovo, it's not me, it's you.

I've been a mostly happy Thinkpad owner for almost 15 years. My first Thinkpad was a 570, followed by an X40, an X61s, and an X220. There might have been one more in there, my archives only go back a decade. Although it's lately gotten harder to buy Thinkpads at UNB as Dell gets better contracts with our purchasing people, I've persevered, mainly because I'm used to the Trackpoint, and I like the availability of hardware service manuals. Overall I've been pleased with the engineering of the X series.

Over the last few days I learned about the installation of the superfish malware on new Lenovo systems, and Lenovo's completely inadequate response to the revelation. I don't use Windows, so this malware would not have directly affected me (unless I had the misfortune to use this system to download installation media for some GNU/Linux distribution). Nonetheless, how can I trust the firmware installed by a company that seems to value its users' security and privacy so little?

Unless Lenovo can show some sign of understanding the gravity of this mistake, and undertake not to repeat it, then I'm afraid you will be joining Sony on my list of vendors I used to consider buying from. Sure, it's only a gross income loss of $500 a year or so, if you assume I'm alone in this reaction. I don't think I'm alone in being disgusted and angered by this incident.