Services & Support

New Students:

  1. If you have questions about course selection & registration, you should email to be connected with one of our first-year academic advisors.
  2. Due to COVID-19, you will require a computer to study in our programs at this time. You can find the recommended specs on our Required Hardware page.
  3. If you already have a machine and want to install Java, you can follow the instructions provided on our Java Installation page.

Returning Students:

  1. Due to COVID-19, physical access to our labs is restricted. Remote access to our labs is provided via SSH and Remote Destop. Follow the instructions below to connect:
Computer Science Main Office
Phone: (506) 453-4566
Offices: ITC314
Office Hours: 8:15 - 4:00
System Support Division
Offices: GC128A, GC128B, & GC129
Office Hours: 8:15 - 4:00
UNB IT Service Desk
Phone: (506) 457-2222
Harriet Irving Library, Learning Commons
UNB Security
Phone: (506) 453-4830
Wu Conference Centre 6 Duffie Drive
Lower Entrance
Open 24/7

Welcome to the Computer Science Services and Support page. Here you will find links to the most commonly used service and support issues for students, faculty, and staff.

The Computer Science network is not administered by ITS, it is administered by the Computer Science's own Systems Support Division (SSD). If you have any issues with machines in the Computer Science labs, you should report it to the SSD.

Reset your FCS Password
Services for Undergraduates Services for Graduates Services for Faculty and Staff
IP Address Request Form Lab Access Request Form FCS Account Request Form